ESA contact number

The Employment and Support Allowance exists in the United Kingdom in order to support those individuals who are trying to return to employment and suffer from a disability or an illness. It also supports those who are not able to seek employment because they suffer from an illness or a disability. The benefit is managed by the Department of Work and Pensions. It is sometimes known as the DWP ESA or simply the ESA for short. The ESA can be applied for by telephone. The ESA telephone number is 0800 055 6688. If you would like to speak welsh during your call then please ring 0800 012 1888. If you need to use the textphone service you can do on 0800 023 4888. The ESA helpline is open between the hours of 8am and 6pm Monday to Friday. The ESA helpline is not open on weekends or on bank holidays. When you use the ESA telephone number you may have to wait a short time in a queue as the ESA telephone does sometimes get busy. Try and phone the Employment and Support Allowance team early in the morning as you are more likely to get a quicker response. Once you do get through, the DWP ESA team are very well trained and will be able to help you with your query or application quickly. This will mean that you should leave the phone call feeling reassured.

Phone our ESA contact number now.

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call DWP about ESA directly, here are some of the departments you may wish to contact.

DWP DEPARTMENTPHONE NUMBER
Employment and Support Allowance0345 608 8545
ESA Claims Number0345 608 8545
ESA Appeals Number0345 608 8545
ESA complaints number0345 608 8545
ESA Benefits hotline0345 608 8545
ESA Wales Number0345 608 8545
Jobcentre ESA Number0345 608 8545

When to call the helpline There are several reasons why you might need to use the ESA contact number regarding the benefit. It could be that your health professional has suggested that you should apply for the benefit as they feel it is appropriate for you. If this is the case then the helpline staff will be able to talk you through the eligibility criteria and help you apply. You may also ring to chase up the progress of a current application. You may also need to call if you have a general query about the benefit or a payment that you have received or are expecting. The helpline will be able to advise you further on any of these matters and more. You may also need to call the ESA phone number if you need to make a complaint. There are several reasons why you need to make a complaint or raise a concern. The ESA phone number is a good starting point for doing so. Your complaint may relate to the benefit that you are receiving, or it may relate to the customer service that you have received when you called the ESA Number. The staff will do their upmost to support you in these circumstances. The ESA number should be kept to hand in case you think of something that you need to query or raise a concern about while you are in receipt of the benefit. Call ESA about any of the reasons above and many more. Alternatives to having to call ESA In some cases you may not be able to call the ESA contact phone number or perhaps it is simply not convenient. Unfortunately, the easiest way to apply for the benefit, query something about it or raise a concern is via the helpline. However, you can also use the services of your local Job Centre Plus. At the Job Centre Plus you can make an appointment face to face with an advisor. They will be able to complete your application with you in the comfort of their office. They will then submit your application for you. This is a great alternative if you are not able to use the ESA contact phone number. ESA support will also then be available from the Job Centre Plus advisor who helped you to complete you application. ESA support would also be available from the helpline if your circumstances changed and you would like to use the helpline services later on. You would still be able to contact ESA directly should the need arise in the future therefore. Unfortunately, there are presently no other ways to follow up a benefit application online. However, that may change in the future. The government are committed to improving communication with members of the public on such issues. You can contact ESA at any time therefore on the telephone number above whatever issue you have. The helpline stand are well trained professionals who will be able to help answer your question, give you an update on your application or point you in the direction of further help. This is an excellent support mechanism available to you during the application process and beyond. There is also the opportunity to make a complaint or raise a concern via the helpline team should the need arise. Don't forget that you can also use the services of your local Job Centre Plus to make an application and follow it up if you need to.

ESA Opening Hours

DayOpening Hours
Monday
8am - 8pm
Tuesday
8am - 8pm
Wednesday
8am - 8pm
Thursday
8am - 8pm
Friday
8am - 8pm
Saturday
8am - 8pm
Sunday
9am - 6pm
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