SSE is a UK based company that provides the energy residents need in a sustainable and a reliable manner. It is involved in the production, distribution and the supply of electricity and gas and other energy-related services. The Scottish and Southern Electric Company is committed to providing excellent customer services to those who wish to lodge a complaint. Customers are encouraged to use the SSE contact number to get the help they need in due time. The SSE customer service can be reached via email, phone or by sending a letter to their postal address.
Call our SSE contact number today, and get connected through to the main Scottish & Southern Electric customer services line.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call SSE directly, here are some of the departments you may wish to contact.
|SSE DEPARTMENT||PHONE NUMBER|
|SSE Customer Services||0800 980 8476|
|SSE Hydro||0141 248 3000|
|Join SSE||0345 026 2658|
|SSE Arena||028 9076 6000|
|SSE Energy Meter||0345 026 7039|
|SSE retentions||0800 980 8476|
|SSE freephone number||0800 980 8476|
|SSE emergency numbers||Click here|
|SSE account number||0345 026 2658|
|SSE business||0800 389 4466|
|SSE sheild||0345 076 7646|
|SSE Broadband||0345 071 9498|
|SSE Boiler Breakdown||0345 076 7646|
|SSE MPAN||Click here|
|SSE Warm Home Discount||0800 622 838|
Contacting the SSE Customer Service
Clients facing challenges with the services provided by the SSE such as home services and water supply, gas and phone, and broadband can easily access the customer care department. All the customer has to do is make a call to the department and inform the officials of the problems being faced. To enquire about the assistance offered by SSE customer services, the number to call is 0345 0719657. Alternatively, a customer can fill up the online priority services form https://sse.co.uk/forms/priority-services-enquiry and forward it to the email address provided. The care-line to contact is 0800 622 838, and the text-line is 0345 026 7023. Understand that numbers beginning with 0800 are free of charge as long as the call is made within the UK. All other numbers beginning with 03 charge up to 12p per minute when calls are made through landlines and up to 45p once the caller uses a mobile phone.
The Customer Complaints
Some customers face challenges with the services provided and at times wait for long before receiving a solution from the customer care department. When such is the case, customers can contact the complaints department to forward their issue. When the problem is related to the energy services, it is advisable to use the SSE phone number – 0345 071 7800. This call can only be received between 8 AM and 8 PM during weekdays and 8 AM to 2 PM on Saturdays. When this complaint is still not solved at this level, the other solution is to contact the head of the customer service through 0345 071 9853 or send an email to firstname.lastname@example.org. Customers can also send a letter to PO BOX 7506, Perth, PH1 3QR.
The Customer Service Address
Sometimes, customers get a difficult experience while trying to use the SSE services. At this point, it is advisable to write a letter to the SSE customer service department, informing them of the problem faced. Many customers fail to get the help they need because of failing to observe details in their submission. The customers must, therefore, be ready to explain their issues fully, leave their phone numbers and their email addresses in the letters to make it easier for the customer care department to provide suitable solutions.
The Gas and Electric SSE Contact Number
Customers may want to switch their gas or electricity suppliers. In such a case, the gas and electricity number to call is 0345 026 7058. The other option is to fill up the online inquiry form https://www.sse.co.uk/forms/meter-reading-form#q1, informing the customer service of your decision. If the inquiries being made are general, customers are advised to call the energy department through 0345 026 2658. This is the number customers use to get a gas and electricity quote or access details about the prices and tariffs. Customers can also use the SSE phone number to enquire about power cut outs in their area. The other way to present an inquiry is by filling an online for https://www.sse.co.uk/forms/general-enquiry#q1, which is then sent to the customer service. Meter numbers can be submitted by calling the SSE meter line number 0345 071 7936 or through entering the account information on https://www.sse.co.uk/forms/meter-reading-form#q1.
Pay as You Go Enquiry
Some customers may want to contact SSE for Pay as You Go gas meter. The solution here is to call 0345 026 7039. When seeking assistance with the Pay as You Go electricity meter, the contact number to call is 0345 026 7038. Further details about the Pay as You Go meters, topping up cards, and procedures involved in setting up payment methods can be found on https://www.sse.co.uk/help/energy/meters/pay-as-you-go#item1. For Green Deal Service inquiries, customers can contact 0345 071 9745 or 0345 071 9599. For further details on the deals offered by Pay as You Go, https://sse.co.uk/help/energy/energy-efficiency/green-deal has all that is needed.
The O3 and 071 Phone and Broadband Contact Numbers
Customers call 0345 071 9886 to enquire about the phone and broadband services offered by SSE. Alternatively, the customer can also send an online form to get a solution from the SSE customer services department. By making a call via this number, customers get information about service charges, phone packages, and the phone and broadband features. When changing a phone service provider from SSE, customers call 0345 071 7934 to get the shifting procedure. In times when the broadband provider needs to be changed, customers contact the support number 0345 071 9498. For more details on how to switch the services, customers can visit https://sse.co.uk/help/phone-and-broadband/your-contract. Also, an online form https://www.sse.co.uk/forms/general-enquiry#q1 can be filled, highlighting the need to switch.
General Enquiries SSE Phone Number
There are times customers may want to make general inquiries about the water supply service. The number to call is 0345 078 3200 or fill the online form https://www.sse.co.uk/forms/general-enquiry#q1. Here, customers are advised to mention all the concerns they may be facing to get a quick response and assistance from SSE.
The Emergency Helpline
In cases of emergencies regarding gas, customers are encouraged to take all possible recovery measures on the property and then follow this up by calling the National Gas Helpline 0800 111 999. The emergency electricity numbers for every area in the UK can be accessed at https://www.sse.co.uk/help/emergency-phone-numbers#item1. The numbers provided in the link are open 24/7.
Phone Numbers to Use When Moving Homes
When moving homes and the customer feels the need to have the SSE contacts of gas and electricity, the number provided for this purpose is 0345 071 7991. Those in need of access to the phone and broadband services can call the SSE contact number 0345 071 9626. For Pay as You go service when moving homes, customers contact 0345 078 3213. Also, customers moving homes get a lot details on https://my.sse.co.uk/ClosingReading/?_ga=1.218038997.232834916.1459958297. It also helps to fill the online form https://www.sse.co.uk/forms/general-enquiry#q1 and mention that there is need to move from the current home. That way, the customer service team can give the necessary procedures that clients need to follow.
SSE Opening Hours
SSE Head Office contact address
Scottish and Southern Electric
200 Dunkeld Road