Admiral insurance, the trading name of EUI Limited, is a company specializing in car insurance, with an easily accessible Admiral contact number to request more information on their various products. Founded in January 1993, its head offices are in Cardiff, Wales. Admiral insurance offer car insurance, home insurance, multicar and multicover.
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If you would prefer to call Admiral directly, here are some of the departments you may wish to contact.
|ADMIRAL CAR INSURANCE DEPARTMENT||PHONE NUMBER|
|Customer Services||0333 220 2000|
|Get a Quote||0333 220 2084|
|Renew your Policy||0333 222 6715|
|Claims||0333 220 2033|
|24 Hour Breakdown Assistance||0800 600 840|
|Involved in an accident with an Admiral Policyholder||0333 220 2047|
|Windscreen Claims & Repairs||0333 220 2025|
|Standalone Breakdown Cover||0800 458 9280|
While Admiral insurance do their upmost to provide superior service at all times to their customers, inevitably there will be occasions where a customer is not 100% satisfied with their product of level of customer service. Admiral insurance understand the importance of providing a simple and effective way for the customer to lodge their complaint in whatever method they prefer in order to mitigate the level of stress experienced and find a solution as quickly and amicably as possible.
The Admiral customer services department can be contacted through a variety of different means, including mail, email and website inquiry. For those who prefer to speak with a person directly, there is the option of calling the Admiral contact number, available 7 days a week. Here you will find a dedicated member of staff, specially trained in complaint handling, available to work with you towards a solution. Opening Hours for the Admiral insurance phone number are: Mon - Fri 8am - 9pm, Sat 9am - 5pm, Sun 10am - 4pm.
Admiral insurance customer services department can be contacted for a number of different queries in relation to their many products and policies available. Admiral offer a huge range of policies and products to suit your requirements and ensure customer satisfaction across the board, including car insurance, multicar and home insurance. However, at Admiral they are also committed to offering a low-stress and high resolution complaints process in order that the customer feels valued and listened to.
Complaints can arise from a number of different issues and, very often, can be resolved quickly and effectively with the correct complaints handling process. Simpler issues that you may feel warrant a phone call to the Admiral car insurance contact number can be problems such as unsatisfactory customer service, poorly trained or rude staff or a delay in handling a claim. While these can very often be resolved a bit quicker than other more complex complaints, they are no less important and Admiral insurance welcomes complaints and feedback in order to ensure the constant improvements in their customer service department.
Other issues that a customer may feel needs addressing can be what they feel is hidden information or hidden costs in the policy or that the product is not meeting the expectations of the customer due to what they feel is false or misleading advertising. This leads to frustration, dissatisfaction and ultimately an unhappy customer. Again, these are important issues and are welcomed as feedback by the company in order to keep improving as a customer service focused business.
More complex complaints can sometimes arise out of what the customer feels is an unsatisfactory settlement or a delayed settlement. These usually take longer to resolve to ensure all parties are satisfied with the resolution.
So what happens after I lodge a complaint with Admiral Insurance?
Admiral Insurance complaints handlers are trained to deal with your complaint as quickly and effectively as possible, ensuring minimal stress for the customer. Upon contacting Admiral customer services, the complaints team will carry out a full investigation, ensuring your complaint gets the detailed attention it requires. The Admiral support team will always provide a thorough account of their plan of action in dealing with your complaint and will allow every opportunity for feedback to ensure that you, the customer, are happy with how the complaint was handled.
It is important to understand, when lodging a complaint, that sometimes it can be a lengthy process and that yours may not be an issue that can be dealt with on the spot. All customers who lodge a complaint will get an initial reply within 5 working days. This will either be a full and final reply or, for a more complex complaint, this will be to acknowledge receipt of the complaint and advise who will be dealing with it going forward. If it is a more complex issue you will be kept up to date regularly with the progress of your complaint. All complaints will be responded to within an 8 week period as set out by the Financial Conduct Authority.
So, whatever your complaint or query, no matter how big or how small, rest assured that Admiral will treat it with the attention and focus that it deserves and don't be afraid to call the Admiral contact number. You can rest assured that with Admiral, you, the customer, will be handled with the respect and clarity you deserve and that your claim will be handled as quickly and efficiently as possible.
Admiral Opening Hours
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 10pm|
|8am - 8pm|
|9am - 6pm|
Admiral Head Office address
Admiral Insurance Group
1, Langdon Road